FOUND TV Merch - Returns Policy
FOUND Shop Returns & Refund Policy
Last Updated: July 7, 2026
At FOUND Shop, we want you to love your order. If you’re not completely satisfied with an eligible purchase, we’re happy to help.
For any return or refund requests, please contact us at shop @ foundtv.com before sending your item back.
Eligible Returns
We accept returns on the following items within 30 days of delivery:
T-shirts
Hoodies
Hats
Other eligible apparel items
To qualify for a return:
Item must be unworn, unused, and in its original condition.
Original tags (where applicable) must still be attached.
Item must be free from stains, odors, pet hair, or other signs of wear.
Return authorization must be obtained from FOUND Shop before shipping the item back.
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or you received the wrong item:
Blu-ray discs
DVDs
Limited edition media
Customized or personalized products
Digital products or downloads
Gift cards
Due to the collectible nature of physical media, opened or unopened Blu-rays and DVDs cannot be returned for buyer’s remorse.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos showing the problem
If the issue is determined to be our error, we’ll replace the item or issue an appropriate refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
We recommend using a trackable shipping service, as FOUND Shop cannot guarantee receipt of returned packages.
Return Authorization
Before returning any item, please email shop @ foundtv.com to receive return authorization and instructions.
Once approved:
Securely package your item, preferably in its original packaging.
Ship the package within 7 days of receiving your return authorization.
Returns shipped after this period may no longer qualify for a refund.
Return Warehouse
Your return must be sent to the same fulfillment center that originally shipped your order.
Please check the shipping label on your package to determine where your order was fulfilled.
Returns sent to the wrong warehouse cannot be processed and may not be returned to you.
Return fulfillment centers include:
United States & Mexico
217 Wrangler Drive
Coppell, Texas 75019
Canada
Unit 3, 3500 Laird Rd
Mississauga, ON L5L 5Y4
Canada
Latvia
Lidostas parks
Mārupe, Mārupes nov., LV-2167
Latvia
Spain
Travessía Prat de la Riba, 91-95
08849 Sant Climent de Llobregat
Barcelona, Spain
United Kingdom
Antar 2 Headway Road
Wolverhampton
West Midlands WV10 6PZ
Australia
. Apparel Orders
40 Tanimbla Street
Kedron, Queensland 4031
. Non-Apparel Orders (excluding phone cases)
338 Albert St
Brunswick VIC 3056
. Phone Cases
6 Axis Crescent
Dandenong South VIC 3175
Japan
Komiyaji 817-3
Shinwamachi
Amakusa, Kumamoto 863-0101
Japan
Brazil
Rodovia Santos Dumont, 4791 (Antigo KM 3,5)
Armazém 111, Galpão 02
Empreendimento Caxias Park
Parque Paulista
CEP 25251-460
Duque de Caxias - RJ, Brazil
Lost, Missing or Stolen Packages
FOUND Shop is not responsible for packages that are marked as Delivered by the shipping carrier but are subsequently lost, stolen, or missing.
If your package appears to be lost during transit (before delivery), please contact us within 30 days of the estimated delivery date so we can investigate with the carrier.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned because:
an incorrect or incomplete address was provided,
delivery was refused,
delivery attempts were unsuccessful,
or the package was left unclaimed,
original shipping charges are non-refundable.
Additional shipping charges may apply if you request the order to be shipped again.
Items Damaged After Delivery
We cannot provide refunds or exchanges for damage caused after delivery, including but not limited to:
Improper washing or drying
Shrinkage
Bleaching
Iron or heat damage
Stains
Tears or rips caused after use
Normal wear and tear
Please follow the care instructions included with your apparel.
Refund Processing
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return resulted from our mistake.
